Are your products suitable for Vegans?
Our dark chocolate is 100% Vegan only and tastes amazing!
What payment options do you offer?
All major credit and debit cards, American Express, Discover, Shop Pay, Google Pay, Apple Pay, Paypal and Klarna
How much are the shipping costs?
All orders over £30 are free, anything under is £4.74 which is a flat rate as set by Royal Mail
How long does it take to send out orders?
Our turnaround time is 3-4 business days for dispatch as everything is made to order. We send out via Royal Mail Tracked 48 and they aim to deliver in 2 business days but due to the recent pandemic orders are taking longer than expected. You shall receive a tracking number upon despatch.
How are your products shipped?
We wrap all our products and they are sealed. Fragile items are wrapped as well as possible. All orders are sent in cardboard boxes and then wrapped in poly bags. During the summer months we add ice packs in with the packaging to help keep the products as they were when they left us
My order never arrived, can you help?
All orders are tracked and you will receive these instructions, if for any reason the order has not arrived 10 days after the dispatch date then please get in contact with us.
Can I return my purchases?
Unfortunately not, food is a perishable item and cannot be returned.
What is the shelf life of your products?
All our bespoke handmade chocolate products are sent out fresh, shelf life varies from 4 weeks to 6 months, obviously if there is biscuits on the chocolate this will be a shorter time. Also please make sure you store the chocolate in a cool dark place we cannot be held responsible for "blooming" of chocolate
My chocolate arrived damaged!
We cannot be held responsible for broken products, as soon as it leaves here it's out of our hands, we take great pride in our luxury chocolate products and ensure they leave in perfect condition and are well packaged ready to be posted.